Shipping policy

Effective date: 2026-06-22 (applies to all orders placed on or after this date).
Last updated: 2026-06-22

Where we ship (Canada only)

We currently ship to Canadian addresses only. US and international shipping aren't available yet; US expansion is planned for a later phase.

We ship via Canada Post Expedited Parcel or an equivalent carrier. The times below are estimated business days from the ship date — they are estimates, not guaranteed delivery dates. Actual delivery can vary with carrier volume, weather, remote-address conditions, and other factors outside our control.

Region Estimated transit (business days)
BC 1–3
AB, SK, MB 3–5
ON, QC 4–6
Atlantic (NB, NS, PE, NL) 5–8
Territories (YT, NT, NU) 7–12

Rates

  • Free standard shipping on all Canadian orders.
  • An optional expedited/express upgrade is available at checkout at carrier-calculated rates.

Only applicable Canadian taxes (GST/HST and provincial sales tax where we are registered) are added at checkout. No standard-shipping fee is added to Canadian orders.

Processing time

  • Most orders placed before 12:00 PT on a business day ship the same day.
  • Orders placed after 12:00 PT or on a weekend ship the next business day.
  • During launches and promotions, please allow up to 2 additional business days.

Tracking

  • A tracking number is emailed automatically when your label is created.
  • If your tracking hasn't updated within 3 business days of your shipping-confirmation email, email hello@nucleoraskin.com and we'll investigate with the carrier on your behalf.

Customs and duties

  • We currently ship within Canada only, so no customs charges or duties apply to your order.

If your order is delayed or doesn't arrive

  • If your order arrives damaged or doesn't arrive, email hello@nucleoraskin.com within 14 days of the expected delivery date, with your order number and a photo of any damage. We'll work with the carrier and arrange a replacement at no cost to you.
  • If you have not received your order within 30 days of your order date, you may also have a right to cancel and receive a full refund under BC consumer-protection law. See our Refund Policy or email us.

Damaged or concerning delivery